Shipping Information

Can I track the status of my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
Do You Ship Internationally?
Yes. The delivery times might vary depending on the source of manufacturing or supply.
How to Track My Order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets into a spam folder or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long. You can also log into your account and click on the order in question to see the status. *Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
How long will it take my order to get to me?
Orders typically ship within 7 to 14 business days of receipt during non-peak times or seasons. COVID-19 Update: We are doing everything we can to protect the well-being and safety of our community as coronavirus (COVID-19) continues to impact the world. Based on local government guidelines, we have taken precautionary measures to increase the frequency of sanitation in our distribution facility and have enforced a social distancing plan. Our warehouse is now working on a restricted schedule and with a smaller team. As such, you may experience a longer delay in order processing before your package ships out while we navigate this new normal. We truly appreciate your patience and apologize in advance for any extended wait.

Payment Information

What Payment Methods Are Accepted?
We accept payment from debit or credit cards - American Express, VISA, Mastercard, Shop Pay (Shopify Payment), G Pay as well as payments made by PayPal.
Experiencing problems paying?
Oh no! Please try an alternative payment method or contact us at support@135holidays.com and one of our customer service representatives will help you as soon as they can!
Is my personal information kept private?
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.

Orders and Returns

Can I amend my order once it has been placed?
Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments.
How Can I Cancel Or Change My Order?
Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process.
Who Should I Contact If I Have Any Queries?
You can directly contact us at support@135holidays.com. We will be happy to respond to your queries in less than 24 hours. Thank you for your patience.

Guarantee

General wear and tear. Quality Issues?
General wear and tear describes the breakdown of materials that occurs naturally over time. Our guarantee does not cover wear and tear for any apparel or products sold on the website from accidents, misuse, improper care. For T-shirts and dress material, the quality and consistency varies depending on the design you choose.
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